Describe A Complaint That You Made And You Were Satisfied With The Result

IELTS speaking questions and sample answers for 'Describe A Complaint That You Made And You Were Satisfied With The Result', include part 2 cue cards and part 3 follow-up questions. You can also practice these questions and answers by merging them into a full-size speaking mock test.
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Part 2
when it happened
The complaint I will tell you about happened a few months ago. My family had ...(Available for VIP only.)
what you complained about
It was a weekend; when my family arrived at the restaurant, we were greeted by ...(Available for VIP only.)
When the food arrived, it was not prepared to our liking and did not taste as ...(Available for VIP only.)
who you complained to
After we paid the bill, I approached the manager and explained my concerns ...(Available for VIP only.)
and why you were satisfied with the result
A few weeks later, I received an email from the restaurant's manager inviting ...(Available for VIP only.)
Part 3
1. When are people more likely to make complaints?
People are more likely to complain when they experience a problem or issue ...(Available for VIP only.)
2. Which is better when making a complaint, by talking or writing?
The best complaint approach depends on the situation and personal preferences. ...(Available for VIP only.)

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