Describe A Time When You Received Good Service In A Store

IELTS speaking questions and sample answers for 'Describe A Time When You Received Good Service In A Store', include part 2 cue cards and part 3 follow-up questions. You can also practice these questions and answers by merging them into a full-size speaking mock test.

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Part 2
Where the shop is
One of the best customer service experiences I've had was when I bought a new ...(Available for VIP only.)
When you went to the shop
This happened about a year ago, right before the start of my new semester at ...(Available for VIP only.)
What service you received from the staff
I entered the store with only a vague idea of what I needed and little ...(Available for VIP only.)
What impressed me the most was how he explained the pros and cons of various ...(Available for VIP only.)
How you felt about the service
I found the service exceptional because of the staff member's professionalism, ...(Available for VIP only.)


Part 3
1. Why are shopping malls so popular in your country?
Shopping malls are popular in India because they offer a one-stop destination ...(Available for VIP only.)
2. What are the advantages and disadvantages of shopping in small shops?
Shopping in small shops offers personalized service, unique products, and ...(Available for VIP only.)
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