Describe An Occasion When You Heard Someone Complain About Something In A Restaurant Or Other Business.

IELTS speaking questions and sample answers for 'Describe An Occasion When You Heard Someone Complain About Something In A Restaurant Or Other Business.', include part 2 cue cards and part 3 follow-up questions. You can also practice these questions and answers by merging them into a full-size speaking mock test.

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Part 2
When and where it happened
At noon last Saturday, I was sitting in a chair beside the coffee shop's ...(Available for VIP only.)
What she complained about
The source of her discontent was a lukewarm latte served to her by the barista ...(Available for VIP only.)
What the result was
The barista, initially taken aback, quickly apologized and offered to remake ...(Available for VIP only.)
Explain how you felt about the experience.
The incident reminded businesses of the delicate balance they must maintain to ...(Available for VIP only.)

Part 3
1. How do companies train their staff to deal with complaints?
Companies train staff to handle complaints through various methods. They ...(Available for VIP only.)
2. What do people usually complain about?
People commonly complain about various aspects of daily life, such as poor ...(Available for VIP only.)

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