Letter Title: Write to the store manager to explain your answer-machine problem
Keywords or Topics: product quality
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You have recently bought a Telephone with an answering machine from an online shop. The web page said that the answering machine shows you a list of who left a message so you can choose which to play first. But after taking it home, you find that only the most recent call is kept in the calls list. Write an e-mail letter to the store manager.
My name is Colet Kennedy, and I am a new internet customer. On Wednesday I purchased a Telephone from your online shop with an answer machine, only the most recent call is kept in the calls list...
The web page stated that the answering machine was a new model that showed you who left a message so you could choose which to play first...
I wish to exchange the model for one that will list all messages. I do not want to spend any more money so the replacement model must not be more expensive...
I look forward to your early response by e-mail, and I trust that you will update your web page to contain the correct information...