Letter Title: Write to the hotel manager about his hotel's bad heating/cooling system
Keywords or Topics: hotel facilities
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You recently stayed in a hotel in a large city. The weather was very unusual for the time of year, and the heating/cooling system in the hotel was quite inadequate.
Write a letter to the hotel manager. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
I am writing about my recent stay at the Four Seasons in London, England. Unfortunately, I spent three miserable nights at your hotel from April 26 to 29, 2020, due to a malfunctioning heater in my room...
When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow in April; however, when I got to my room, there was no heat...
Unfortunately, each night after work, I returned to discover the problem had not been rectified. Eventually, I spent three uncomfortable nights wearing my coat to bed, wearing socks around the room, and ending up with a bad cold from the unheated room...
I am shocked by this terrible service. This is not what anyone expects for $400 a night. To compensate me for this tremendous inconvenience, I ask that you refund my money immediately and offer me a free, more comfortable stay in one of your finer suites...
I look forward to hearing from you at the earliest,...