IELTS Sample Letters

Letter Title: Write to a bus company to explain your dissatisfaction with customer service

Keywords or Topics: bus service

The letter samples about 'Write to a bus company to explain your dissatisfaction with customer service' are handy resources to enrich writing skills. Each sample is a model to study.

Besides, more IELTS letter questions sharing the topic of bus service, are added to help understand the different requirements and target the assignments precisely.

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 IELTS Letter questions and examples
Question:
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.

In your letter, you should:
  • describe the item you lost
  • explain why you weren't happy with the customer service
  • say what action you would like the company to take.
Answer 1
Dear Sir/Madam,...

I am writing to bring to your attention a concerning experience I had with your customer service department regarding a lost item...

During a recent journey on one of your buses, I misplaced my wallet, containing important identification and payment cards...

As a valued customer, I am deeply concerned about the urgency and effectiveness of your lost and found procedures...

I trust that you will take appropriate action to address this matter promptly and restore my confidence in your company's commitment to customer satisfaction...

Thank you for your attention to this issue...

Sincerely,...

Nelson Clinton...
Band: 7
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Word Statistics
GroupWord NumberDistinctPercent
All Words18310456%
Top 300 Words92 (50%)34 (32%)36%
300 - 1000 Words18 (9%)14 (13%)77%
Over 1000 Words73 (39%)56 (53%)76%
Other Comments (nelsonclinton)
Link Words: 11 (including link phrase: 0)
Sentences: Number: 11; Average Length: 101 characters; Words/Sentence: 16
Repeated Words: your(8), and(7), customer(4), lost(4), wallet(3), for(3), that(3)
IELTS Letter Questions for Topic : bus service
1. Write to your local bus service manager about the recent changes.
Examples